Privacy Policy

Introduction

Welcome to our Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, and contact details you provide when registering or contacting us.
• Usage Data: Information about how you interact with our website, including pages visited and time spent.
• Device Information: Details about the device you use to access our services, such as IP address, browser type, and operating system.

How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To notify you about changes to our services
• To provide customer support
• To gather analysis or valuable information to improve our services
• To monitor the usage of our services
• To detect, prevent, and address technical issues

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Third-Party Services

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our services are used.

Cookies and Analytics

We and trusted third-party analytics providers (such as PostHog) use cookies and similar technologies to keep you signed in, remember your preferences, and measure site usage so we can improve the product. Essential cookies are required for the site to function and cannot be turned off; you can manage or clear other cookies anytime via your browser settings, though some features may be affected.

AI Processing and Data Use

DSE ScoreCoach is an AI-assisted marking and learning-analytics service. To provide marking and feedback, we process the content you upload (including answer text and photos or scans of handwritten scripts) together with the resulting marking records.

• How we process it: We use artificial-intelligence models (including large language models and vision-recognition models) to recognise, score, and generate feedback on your work. Some processing is carried out on our behalf by contractually bound third-party AI service providers, solely to deliver this service to you.
• Not used for model training: We do not use your submitted work or personal data to train third parties' general-purpose AI models without your explicit consent.
• Data retention: Your submissions and marking records are retained so you can review your learning history. You may contact us to request deletion.
• Human review: AI-generated scores and feedback are for learning reference only, may contain errors, and do not constitute any official examination result. We recommend review by a teacher or the student.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.